Privacy Policy

Privacy Policy

At dé-sur (www.de-sur.com), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, services, and other related platforms. By accessing or using our website or services, you consent to the practices described in this policy.

If you have any questions or concerns about this Privacy Policy, please feel free to contact us through the details provided on our Contact Page.

Collection of Personal Information

We may collect a variety of personal information from you when you use our website, sign up for newsletters, or engage with our services. The types of personal information we may collect include:

  • Identifiable Information:
    • Name
    • Contact details (email address, postal address, telephone number)
    • Date of birth
    • Credit card/payment details (for purchases)
    • Demographic information (e.g., postcode)
    • Marital status and anniversary details
    • Preferences and opinions
  • Non-identifiable Information:
    • Your IP address
    • Browser type and settings
    • Referring website and pages visited on our website
    • Time spent on pages, search terms, and other usage statistics

We may collect this information directly from you when you interact with our website or customer service, or from third-party services, such as payment processors or marketing platforms.

 

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To process orders, transactions, and deliver products or services you've requested.
  • Communication: To respond to inquiries, send updates about your order or account, and inform you about promotions, events, or new product releases.
  • Improvement of Services: To conduct research and analyze website traffic, customer behavior, and improve our website and services.
  • Marketing: To send personalized marketing communications (with your consent), including newsletters, offers, and advertisements about products and services that may interest you.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

 

Disclosure of Personal Information

We may disclose your personal information to third parties under the following circumstances:

  • Service Providers: To third-party service providers who assist us with services like payment processing, website hosting, marketing, delivery, and customer support.
  • Legal Compliance: To comply with legal obligations, including providing information to courts, regulators, and law enforcement agencies as required by law.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
  • Advertising and Analytics: We may share information with third-party partners like Google, Facebook, or other advertising networks to provide targeted marketing or analyse trends.

We take reasonable steps to ensure that third parties who handle your information comply with our privacy policy and applicable privacy laws.

 

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us personalise content, remember your preferences, and analyse how visitors interact with our website.

The types of cookies we use include:

  • Analytics Cookies: To measure and improve the functionality of our website and your shopping experience.
  • Customer Preference Cookies: To remember your preferences (e.g., language, location) for a personalised experience.
  • Advertising Cookies: To deliver relevant marketing materials and advertisements tailored to you.

You can modify your browser settings to disable cookies; however, doing so may affect your user experience on our website.

 

Data Security

We are committed to securing your personal information and have implemented appropriate physical, electronic, and managerial procedures to protect it from unauthorised access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and request corrections to any inaccurate or outdated information.
  • Opt-out of Marketing: You can unsubscribe from our marketing communications at any time by following the instructions provided in the communication or by contacting us directly.
  • Delete Your Information: If you wish to have your personal information deleted, you may request removal by contacting us.
  • Restrict or Object to Processing: You have the right to restrict or object to the processing of your personal information in certain circumstances, such as when we no longer need it for the purposes for which it was collected.

To exercise any of these rights, please contact us at hello@de-sur.com.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. By continuing to use our website or services after the changes are posted, you consent to the updated Privacy Policy.

 

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.

 

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at info@de-sur.com

By using our website and services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.