FAQ

FAQ

WHAT IS ‘GOLD FILLED’?

Gold filled is created by bonding a thick later of solid gold to a base metal through a process involving high heat and pressure. As a result, gold filled pieces are generally more durable and of higher quality compared to gold plated items. It offers a similar appearance to solid gold at a fraction of the cost. Read more about gold-filled here

CAN I UPDATE MY ORDER/ADDRESS AFTER IT’S BEEN PLACED?

Generally, if your order has not yet been dispatched, we can accommodate changes to your order details. Please contact our customer care team promptly to discuss your requests by emailing us at info@de-sur.com. 

DO YOU SELL GIFT VOUCHERS?

Of course! You can purchase them here

WHAT IS YOUR RETURNS & EXCHANGES  POLICY?

Please see our returns & exchanges policies here

HOW DO I RETURN AN ITEM?

To initiate a return, please email us at info@de-sur.com to receive and complete your return form. Please include the form with your jewellery when you send it back to us. 

WHAT SHOULD I DO IF I ORDERED THE WRONG SIZE?

For exchanges please email us at info@de-sur.com to receive and complete your exchange form. Please include the form with your jewellery when you send it back to us. 

WARRANTY

We stand behind the quality of our pieces, offering a 6 month warranty from date of purchase against any potential defects in materials or workmanship. Please note that wear and tear damage, including accidental breakage, is not covered under warranty. 

HOW DO I MEASURE MY RING SIZE?

You can purchase one of our ring sizers here. 

HOW DO I CARE FOR MY JEWELLERY?

Please see our care guide here 

WILL MY JEWELLERY TARNISH?

Crafted through a meticulous process of heat and pressure bonding, gold filled jewellery offers superior resistance to tarnishing, fading and everyday wear compared to plated alternatives. Our pieces are also nickel free and hypoallergenic, making them safe for most individuals with metal allergies. To maintain their shine, we recommend gently wiping your pieces over with a jewellery cloth every so often and storing them properly to prevent moisture build up. 

CAN I WEAR YOUR JEWELLERY IN WATER?

Our pieces are made to last and while our jewellery is safe to wear in the water, we recommend avoiding exposure to harsh chemicals or acidic substances found in skincare products, detergents, perfume and chlorine.