Jewellery Care & Warranty

Jewellery Care & Warranty

14k Gold Filled

Gold filled jewellery is comprised of a thick layer of solid gold expertly bonded to a base metal. With a solid gold content of at least 5%, our pieces surpass the gold content found in gold-plated or gold vermeil jewellery, ensuring both durability and longevity. Crafted through a meticulous process of heat and pressure bonding, gold filled jewellery offers superior resistance to tarnishing, fading and everyday wear compared to plated alternatives. Our pieces are also nickel free and hypoallergenic, making them safe for most individuals with metal allergies.

Our pieces are made to last and while our jewellery is safe to wear in the water, we recommend avoiding exposure to harsh chemicals or acidic substances found in skincare products, detergents, perfume and chlorine. To maintain their shine, we recommend gently wiping your pieces over with a jewellery cloth every so often and storing them properly to prevent moisture build up.

A perfect alternative to solid gold, our gold-filled jewellery seamlessly blends sophistication, durability and affordability. We stand behind the quality of our pieces, offering a 6 month warranty from date of purchase against any potential defects in materials or workmanship. Please note that wear and tear damage, including accidental breakage, is not covered under warranty. With proper care and affection your de-sur jewels will adorn you beautifully for years to come.

Sterling Silver 

Over time, it's perfectly normal for your sterling silver pieces to undergo a natural oxidisation process. to minimise this natural process, we recommend integrating your silver jewellery into your daily wardrobe. The natural oils from your skin can help prevent tarnishing, so wearing your pieces frequently will help maintain their lustrous appearance. We recommend avoiding exposure to harsh chemicals or acidic substances found in perfumes, makeup and haircare products, lotions, tanning oils and chlorine. To maintain silver jewellery and prevent tarnishing or discolouration, gently wash your pieces in warm, soapy water after wearing. Rinse thoroughly and dry immediately by hand. For long term storage or your sterling silver pieces, store them in an airtight container to protect them from oxidisation and humidity.